How often do we start something only to discover we have to go back to square one because we overlooked an important stakeholder? We’ve all been the victim of email spamming, and I’d like to start this by apologizing for any part I may have ever played in spamming your inbox. Years ago, in a…

In APQC’s continuing series “Keys to Making Change Management Last” Robert Paterson, President of The Renewal Consulting Group, explains why culture change is easiest when people are desperate. He also explains the rules of culture change, how difficult it was to convince a bank to use email, and…

I’m lucky. I get to work with organizations using benchmarking data and best practices to improve. This also affords me the opportunity to talk to individuals just starting their benchmarking journey. Those that are successful, and see improvement, are those that take benchmarking data and…

The Process Excellence Network just came out with an article focusing on six process excellence pitfalls to avoid, written by Andrew Spanyi.  Organizing improvement in silos Focusing on cost instead of customer value creation Having the method overshadow the outcome Redesigning the…

 “Buy-in” is one of those phrases that we hear all the time. We know it’s important, but given time constraints, heavy workloads, and all those other lovely things that come along with managing projects, it’s easy to put it on the backburner in the name of expediency. Last week my teenage son…

The Houston Chronicle recently named its Top Work Places for 2013. APQC was named 21st out of 140 best small organizations to work for based on the results from employee surveys. More than 68,000 Houston area employees were surveyed by WorkplaceDynamics on issues such as their benefits and pay…

I have been doing a lot of presentations recently focused on benchmarking, and I see a real shift in the mindset of those using benchmarking to improve the performance of their organization.   It’s no longer about benchmarking basics The presentation requests I used to get would fall…

A number of talent management best practices have been revealed again and again in APQC’s human capital management research studies. Five of these tried-and-true talent management best practices include: defining talent management broadly, yet integrating the many elements of talent…

This morning I got to hear Sandy Kemsley speak at APQC’s 2013 Process Conference. While she’s a business process management analyst and consultant, her keynote, Changing Incentives for Knowledge Workers in Collaborative Enterprise Processes, resonated for me—and I think would for other KMers.…

In APQC’s continuing series “Keys to Making Change Management Last” Abby Heller talks to Richard Bevan, author of ‘Changemaking’.  Richard is also a consultant and educator with a background in organizational communication, the management of change, and leadership development. Richard…