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A Culture Change Success Story
How Royal Bank of Canada Engaged Employees in Agile Making organizational change stick is one of the most common and vexing challenges faced by organizations today. In a recent webinar, APQC members heard how Canada’s largest bank, with offices in 37 countries and more than 80,000 employees, got…
How Smart Organizations Set Up Successful Work From Home Programs
As I write this blog (from the local Starbucks), many parts of APQC’s hometown of Houston are still working to recover from Hurricane Harvey, an incredibly destructive Category 4 storm that hit Texas and Louisiana in late August 2017. This storm was considered a flood disaster, dumping a total of…
How Do Productive People Do It?
Why are some people more productive than others? To find out, I asked two stellar and productive past Big Thinkers to “Describe the circumstances under which you are most productive.” Charles Duhigg is a husband, father of two young children, Pulitzer prize winning NY Times reporter…
What Do Millennials Want Out Of Work?
This year's Aspen Ideas Festival was highly tweetable, especially two tracks particularly relevant to the future of knowledge management (KM) and knowledge work in general. The Thinking Machine: “Artificial intelligence (AI): now, next, and never going to happen” I believe that AI is…
Locate Where Process Improvement Can Help You Most
I talked to Georg Lange of Syngenta AG how they digitized their HR-function to reduce costs and increase promoter score. Georg will be presenting ‘The Digitalization of the HR-Function of Sygenta’ at APQC’s Process & Performance Management Conference. Why did you start your…
Summer Fridays Are Great, But . . .
July was an especially great month to be an APQC employee. We met our performance goals in June and earned the coveted reward of half-day Fridays for all of July. As long as we got our work done and made sure members were taken care of, we were free to take Friday afternoons off and head to…
How Binge Watching Game of Thrones Is Like Accelerated Learning
Like other “Thronies,” I have been eagerly awaiting the premier of Season 7 of Game of Thrones (GOT) which occurred this past Sunday, July 16. But, perhaps unlike other Thronies, I didn’t actually start watching GOT at all until several months ago, necessitating cramming in content from the first…
Ask Us Answered: Interpreting HCM Performance Metrics—Is Higher or Lower Better?
What’s on the minds of other process and knowledge practioners? Ask Us Answered is an APQC blog series that shares a sample of the questions members submit to APQC’s Ask Us service along with the resources and expertise provided. If you’re an APQC member and have a question you’d like us to…
For Change Management To Work The Reason Must Be Compelling
Earlier this month I spent a week at the Gulf Coast Symposium on HR Issues, held May 10-12, 2017 at NRG Center in my home town of Houston, Texas. The session bills itself as “the largest regional conference for HR Professionals on the Gulf Coast, with more than 2,100 practitioners, presenters and…
Augmented Reality Benefits on an HR Budget
Augmented reality—AR for short—has the potential to completely redefine what it means to be a skilled worker. I read this prediction in a recent Entrepreneur magazine article: The Augmented Reality Workforce is Coming. Here are some snippets from the article. “…