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BPM Keys to Successful Technology Implementation
Whether it’s a full-scale ERP implementation or citizen developed bots, technology implementations require extensive investments. These investments include the hidden expenses of time by employees for training, customization, and the ever-challenging buy-in and adoption. So, for something so…
Process Provides the Foundation for Transformation
Process professionals are tapped to support a growing array of projects. Supporting organizational transformation and the execution of transformation projects is one way process teams provide high-profile, intrinsic value to their organizations. Organizational transformation can include…
Come Together: The Power of People and Partnerships
In Mid-May, knowledge, process, and performance management professionals came together in Houston for APQC’s 2022 conference. This year’s event—Building the Roadmap Together—focused on ways for process and knowledge to solve problems and support new business models, strategies, and organizational…
What is the Process of Standardization?
How often do we hear the word “standardization” in our work lives? We hear it when it comes to the processes that we touch daily. We hear about it when examining the processes in different business units in the same organization. We hear about it from a geographic point of view within…
What is Data Visualization and Why is it Important?
As we recently discussed, process and technology are deeply entwined. Not only are process teams tapped to support technology implementations—both large and small—but they are expanding their toolkit with more technologies. One of the key technologies that process teams use is data…
3 Things Every Process & Knowledge Management Toolkit Needs
“… It's very clear Our love is here to stay Not for a year But ever and a day” Whether it’s a great love story or frenemies, the relationship between technology and support functions like process and knowledge management is here to stay. A great process improvement and knowledge management…
Supporting Business Problems with Process and Data
While efforts for standardization, transparency around how work gets accomplished, and productivity improvements are at the core of what process teams accomplish, sometimes that noble purpose isn’t enough. To embed process management into the business for long-term success and value will often…
Change Management Impacts Employees Deeper Than You Think
When it comes to change, experts agree on one thing: Organizations must change, or they die. While most acknowledge the importance of change, they still don’t fully understand the change process and why it is so difficult. Implementing change is hard, and while a lot has been written about its…
How Do You Create a Shared KM and Process Roadmap?
Process and knowledge management (KM) teams often have different personalities. Process people are more linear thinkers focused on the straightest path to a given outcome, whereas KM people tend to be more freeform and value the journey as much as the destination. But one thing these groups have in…
Why Strategic Initiatives Need Process Management
In a recent blog on the ways process supports the organization, we discussed its role in operational improvements. Today we will discuss the second most common way that process teams support their organizations: strategic initiatives. Supporting strategic planning and the execution of its…