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How Little Distractions Wreck Productivity
Two key ingredients to solve problems successfully are time and structure. By time, I mean concentrated time. And by structure, I mean a common methodology to frame a problem and solve it. In working with districts and organizations, accelerated work and productive work occurs when the right people…
What Are Key Business Processes?
Key business processes are the processes that have the biggest impact on your customers, employees, and bottom line. In short, your key processes answer the question: “How does our business generate value?” When you know your key business processes, you know exactly where to focus your investments…
What is Business Process Management?
Business process management (BPM) is a broad set of management approaches that encompass process redesign and innovation, process sourcing, and process improvement. In a nutshell, BPM is how organizations ensure they’re getting the most out value out of the work that happens across the enterprise.…
Is Your Organization Ready For Change
“Hurry up, this is important.” “We have to get this done!” “Where are we on that important initiative?” Whether in the office or working remotely, how often have we heard questions similar to this from management/leadership? There are organizational goals,…
Keys to Better Process Automation
I recently spoke with process management practitioner, Carla Zilka of Slalom Consulting, about process automation and how organizations ensure their automation efforts achieve their goals. The use of RPA (robotic process automation) has grown significantly recently, what’s the most important…
Path to Optimizing Your Business Processes
Establish a highly sustainable and efficient process management ecosystem with APQC’s Process Classification Framework®. In 1908, the Ford Motor Company sought to disrupt the automobile industry by building a personal automobile that was affordable for the average American. Previously,…
Key Practices to Make Your Process Management Program Stick
Let me know if this sounds familiar. “We had a program in 2012. There was a lot of enthusiasm around getting our processes standardized. We documented all our process in Europe but could never get traction in the other regions. So, the program just fizzled. I mean we still have a few…
UPS’ Culture Shift Through Intuitive Process Methods
I recently spoke with process management practitioner, Christa Bol of UPS, about her transformation efforts to de-mystify process work and reconnect UPS with it process thinking roots. What’s the primary reason an organization fails to turn a grand vision into an actual strategy for process…
Simplifying Process Management in a Complex Industry
I recently spoke with process management practitioner, Wes Ralph of Collins Aerospace, about his recent work to improve the adoption, ease of use, and scalability of Collins Aerospace’s process management efforts. How did Collins Aerospace decide that their process management efforts…
Better Process Improvement Starts with Consistent Definitions
Kristen works at a large global organization, where she’s in charge of the Accounts Payable (AP) process. Like many other managers of key business processes, Kristen consults with Miguel, a process management professional when she wants to map one of her main processes. Miguel’s role is to walk…