The APQC Blog
All Posts
Why Do Companies Fail at Diversity and Inclusion?
Your organization has made public diversity, equity, and inclusion (DEI) commitments. It’s issued a comprehensive DEI report, avoided costly DEI missteps, and received some positive DEI press. These are important and promising developments—but there are still things that can stand in the way of…
Why Do Employees Resign? The Exit Interview Tells All
It seems that every leader I talk to these days has talent top of mind. While the conversation may focus on how to effectively manage a hybrid workforce, how to move the needle on diversity and inclusion, or ways to secure the latest critical and in-demand skills, there is one common worry that I…
ScottMadden on What’s Next For HR Shared Services
For more than a decade, HR functions have turned to the shared services model to deliver transactional work to the business. Over the years, the use of shared services has lowered administrative HR costs, reduced response times, and improved the quality of routine HR work, with the ultimate…
No, We Really Don't Hate HR
Popular opinion has not been kind to HR. Over the years, HR has been described as the policy police, paper pushers, corporate protectors, planners of pointless interruptions, and most extremely, as an entity to be avoided at all costs. It seems that negative headlines about the HR function…
5 HR Measures Every Organization Should Track
As the benchmarking authority, APQC is often asked: Which measures should I track? In the human capital management space, members ask: What are the most common measures for HR? Which KPIs should we use to assess the current state of our HR function? We are creating an HR dashboard, what…
Keys To Retaining Employees in 2022
These days my news feed is full of stories about employee burnout, job dissatisfaction, and rising quit rates. Some of the articles offer solutions. They advise employers to accommodate workplace and work schedule flexibility, bolster pay and benefits, and make sure that employees have…
Coca-Cola's Journey to Become A Learning Organization
To survive—and thrive—amidst disruptions and unpredictable change, organizations need to foster environments that are conducive to learning. In such environments, employees come together to share knowledge, problem solve, and innovate. Building this kind of learning culture takes intentional and…
Urgent Challenges HR Faces in 2021
Businesses today are facing urgent workforce challenges. The pressure is on HR to be at the top of its game. Yet, barriers threaten to hold HR back. In this blog, I share one action (spoiler alert: its closing HR skills gaps) that HR functions and HR professionals will want to take today to get on…
Remote Work Questions Get Answered with People Analytics
Organizations across the globe are already, or will be, grappling with a common dilemma: How to handle remote work post-pandemic. Employers are asking: Should we bring workers back to the office? If yes, which workers, how often, and how flexible is this to change? And, perhaps most…
What Great HR Shared Services Have in Common
APQC and ScottMadden partner to collect benchmarks on HR shared services organizations. In an email interview with APQC, ScottMadden explained why continuous improvement is important in HR shared services and shared advice for reaching peak HR shared services performance. After reading the…