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Cognitive Computing and Analytics Will Bring Big Changes
Cognitive computing will be as disruptive to organizations in the next decade as social media was in the last. Maybe more. Cognitive computing, along with its engines machine learning and predictive analytics, will radically transform the way we interact with content and each other in our…
Will Cognitive Computing Kill the "Teachable Moment"?
Back in 2014, I attended the Parenteral Drug Association (PDA) conference and we talked a lot about the teachable moment. If this term is new for some of you, the “teachable moment” refers to a time when an individual is most receptive to learning something. It includes the idea that the thing…
5 Simple Things Smart KM Programs Do
One of the hardest things about working in knowledge management is seeing wave after wave of organizations make the same dumb mistakes. As a believer in knowledge reuse, I want to see fledgling KM programs benefit from their predecessors’ lessons learned instead of reinventing the wheel. But over…
Are You Addicted to Your Smart Phone?
I bet that you suspect you are addicted. Just to be sure, answer the following questions honestly. Does your phone alert you when a text comes in? Do you usually check your phone when you are having a meal with others (friends or family)? Do you text more often than talk with friends?…
Chip Heath's Secret to Overcoming Confirmation Bias
We all make some bad decisions: small ones, like buying those adorable shoes that were on sale but hurt your feet. Or colossal ones, like taking a bad job, investing in a doomed start-up or doomed-to-fail product, marrying someone obviously incompatible or invading a country. Why do smart…
How to Make Running Your Business Look Easy: Analytics at Netflix
I confess that I have a burning passion for movies. I constantly seek out new movies to watch and I am always at least somewhat (and often very) distracted if a movie happens to be playing wherever I am. My girlfriend knows this and, quite kindly, acts as a second set of eyes out there…