2019 is shaping up to be a pivotal year for KM. Organizations large and small, across industries and around the world, are engaging in digital transformation. They’re making significant investments in new technologies, many of which will uproot old workways and IT infrastructures. In this…

Fifty years ago this week, Apollo 11 landed the first humans on the Moon. This remarkable achievement dominated newspaper headlines and was watched live by 20 percent of the world’s population. It positioned the United States as the winner of the space race and turned the spaceflight’s commander…

Some people think branding is just “window dressing” for a KM program, but they’re wrong. A strong brand clearly conveys what KM is all about and why employees should care. An outstanding brand gets people excited and helps them feel personally connected to the KM effort. But as a quick Google…

According to artificial intelligence expert Kai-Fu Lee, 40 percent of today’s jobs will be replaced by robots by the year 2035. Will one of those jobs be knowledge manager? At APQC’s 2019 KM Conference, attendees talked about how advanced tech would impact the future of KM. Many attendees expect…

Imagine kicking back with some popcorn to watch Netflix and having to scroll through almost 15,000 available titles. Even with a good search engine and well-organized categories, sub-categories, and sub-sub-categories, you’d be likely to face decision paralysis—and finish your popcorn before you’ve…

Some folks just have a knack for knowledge management. They see the inherent value of sharing and reusing knowledge, they love learning about new KM tools and approaches, and they welcome opportunities to collaborate. Fortunately, almost every organization has at least a few of these KM “super-…

Our smartphones are constantly buzzing, alerting us about everything from political blockbusters and celebrity scandals to Twitter mentions and Instagram tags. Certainly, this can create distraction at work. But the bigger story is that smartphones and social media have fundamentally changed the…

Communities of practice are the heart and soul of knowledge management. Not only are they one of the discipline’s most time-tested and popular approaches, they also encapsulate almost everything KM is designed to do. Communities connect people to knowledge and to each other, enable collaboration,…

Knowledge silos and knowledge hoarders are two of the biggest roadblocks that prevent employees from engaging in KM. Silos emerge when one part of the business—such as a team or business unit—doesn’t share knowledge with others. Knowledge hoarding is when an individual employee doesn’t share…

Motivating employees to share and reuse knowledge is the holy grail of knowledge management. And while there are a few “natural born KMers” who actively seek out opportunities to share knowledge, most employees need KM to be easy and not feel like an added burden. So, APQC asked a roundtable of KM…