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Trends to Look Out for in HR Shared Services
Throughout my 10+ years at APQC, HR shared services has been one of the hottest topics for our members—and for good reason. The shared services delivery model moves responsibility for high-volume transactional HR work from business-embedded HR partners to HR staff working in a centralized services…
Pros and Cons of Outsourcing Recruiting
Whether you are looking to ramp up hiring volume fast, explore new talent pipelines, or reduce the administrative burden on your in-house recruiters, outsourcing can make your recruiting process cheaper, faster, and more effective. Many organizations outsource the entire recruiting process, but…
How Many Middle Management Positions Do You Need?
When organizations are looking to reduce headcount, they often begin at the management level and with middle management in particular. While reducing the number of middle managers in your organization can help you save labor costs more quickly, cuts to middle management can also be…
What Are the Right Human Resource Benchmarks to Use?
APQC finds that there are five HR measures that every organization should benchmark: HR cost per $1,000 revenue, HR cost per employee, number of employees per HR FTE, number of HR FTEs per $1 billion revenue, and number of HR administration FTEs per $1 billion revenue.Top Five HR Measures to…
What Is Workforce Planning?
Workforce planning can increase organizational agility, improve talent outcomes, save money, and improve business performance. Yet only half of organizations carry out workforce planning effectively.To reap the full benefits of strategic workforce planning, consider adopting APQC’s 7-step framework…
Reducing Involuntary Terminations Starts with Better Leadership and Communication
Role reductions, workforce adjustments, flattening the organization structure, managing attrition, reshaping for the future . . . while the lingo varies, the message is the same: layoffs are coming. Over the past six months, the business press has seen its share of layoff announcements. After…
Are Stay Interviews Effective?
In a recent APQC blog post, I wrote about a key tool for dealing with employee turnover—the exit interview. In this blog post, I want to talk about another critical component of any employee retention program—the stay interview. What is a stay interview? A stay interview is a discussion between…
Why Do Companies Fail at Diversity and Inclusion?
Your organization has made public diversity, equity, and inclusion (DEI) commitments. It’s issued a comprehensive DEI report, avoided costly DEI missteps, and received some positive DEI press. These are important and promising developments—but there are still things that can stand in the way of…
Why Do Employees Resign? The Exit Interview Tells All
It seems that every leader I talk to these days has talent top of mind. While the conversation may focus on how to effectively manage a hybrid workforce, how to move the needle on diversity and inclusion, or ways to secure the latest critical and in-demand skills, there is one common worry that I…
ScottMadden on What’s Next For HR Shared Services
For more than a decade, HR functions have turned to the shared services model to deliver transactional work to the business. Over the years, the use of shared services has lowered administrative HR costs, reduced response times, and improved the quality of routine HR work, with the ultimate…