The APQC Blog
All Posts
Knowledge Management: Old School vs. New School (Infographic)
If the 90’s can be called “retro,” so too can some KM approaches. There are companies where the Communities of Practice are older than some of their members! But those communities are still in place for a reason—they work. At the same time, it seems like there’s always new KM tools and techniques…
Can Enterprise Content Management be Fast, Findable, and High-Quality?
We’ve all heard of the classic project triangle, which gives us three attributes—fast, cheap, and good—but, we only get to pick two. For example, you can execute a high-quality project on the fly, but it won’t be cheap. Maybe there’s a similar “content management triangle,” and if so, its three…
KM Professionals Respond: Meeting the Needs of a Cross-Generational Work Force
APQC asked a roundtable of KM professionals about how organizations can improve their content management. We asked: What are the keys to having content that different generations of employees can use and understand? José Carlos: I’m not sure if it’s a generational issue. Some people say…
KM Professionals Respond: Creating Content People Actually Want
APQC asked a roundtable of KM professionals about how organizations can improve their content management. Our best-practice research says great content management systems have content developed around stakeholder needs. We asked, "Why don't companies create content that meets stakeholder needs, and…
Into The Cloud: What Industries are Leading the Way in Data Management
Cloud is driving big changes in the way that firms manage their data. At the API Cybersecurity Conference, I heard a lot of conversations about the risks of using cloud in the enterprise. According to Skyfence CEO Ofer Handler, cloud can limit IT’s ability to monitor activity in enterprise data and…
Ways ConocoPhillips Created a Wiki That People Actually Use
In a recent KM webinar, we heard from Suzan Pickels, Knowledge Advisor and Supervisor at ConocoPhillips. Pickels talked about how ConocoPhillips developed and maintained a successful knowledge sharing initiative. Audience members really wanted to hear more about ConocoPhillips' enterprise wiki, as…
What Industry Spends the Most on IT? The Answer Will Surprise You
We turned to APQC’s Open Standards Benchmarking to find out how median IT cost compares across industries. Our findings are in the infographic below, which reveals some pretty significant differences in IT cost among different industries. Certainly different IT needs—as well as differences in…
5 Weird Terms that Knowledge Management People Use
New to knowledge management (KM)? It’s easy to feel lost in the lingo at first; but you’ll learn the ropes quickly, because KM is a structured solution for a problem most of us have faced before: how do we connect people with what they need to know, so that they can do their best work? For example…
What Scarlett Johannson Can Tell Us about the Future of Mobile Technology
“I’ll build a computer and download my knowledge in it,” says Scarlett Johannson in the new movie Lucy. Yes, this is a sci-fi film with a fantastical premise, but when I heard this line my brain went straight to thinking how mobile technology can enable effective knowledge and content management.…
9 Ways to Create Better Content Management (Infographic)
Today’s content management scene is teeming with a variety of tech tools, vendors, and advice, but what really works to connect people to what they need, when they need it? To find out, we asked 494 professionals about how their firms manage enterprise content. This infographic presents key…