The APQC Blog

What Industry Spends the Most on IT? The Answer Will Surprise You

We turned to APQC’s Open Standards Benchmarking to find out how median IT cost compares across industries. Our findings are in the infographic below, which reveals some pretty significant differences in IT cost among different industries. Certainly different IT needs—as well as differences in revenue—shaped the results, and high IT cost isn’t necessarily a bad thing. Did these results surprise you? Do you think certain industries are spending too much? We’d love to hear your thoughts in the comments.

Want to see how more IT metrics stack up? You can check out key IT benchmarks by industry in our collection, Key IT Benchmarks. The articles in this collection highlight important measures and median metric values for major IT processes including the management of IT, the development and maintenance of IT solutions, and delivery and support of IT services.

Total IT Cost by Industry: Who Spends the Most

Looking for more customized benchmarking solutions? Get started with APQC’s Open Standards Benchmarking. Our Benchmarking Portal puts thousands of critical performance metrics at your fingertips, with data on IT as well as financial management, human capital management, innovation, product development, sales and marketing, and supply chain management