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What Supply Chain Leaders Need to Know for 2021
2020 was one of the strangest and most disruptive years on record. As the saying goes, those who do not learn from history are bound to repeat it, and most would say they never want to experience 2020 again. But in addition to reviewing lessons learned from 2020’s challenges, we should also…
How Process Management Helped Lead in the Year of COVID
As we launched into 2020, things were looking up. PPM professionals were embracing end-to-end processes, we had identified measurement challenges at the core of technology and analytics problems. Even more impressive was that most programs were driven by the responsibility of supporting the…
What Is the Best Practice Model for BPM Programs?
One of the questions that we get repeatedly is: What is the best practice model for BPM programs? Unfortunately, the response is: Well, it depends. There are almost as many models as there are business process management (BPM) programs. One of the reasons for this is the multitude of factors…
What Can We Learn from Operation Warp Speed?
Operation Warp Speed (OWS), the race to create and distribute vaccines against COVID-19 in months instead of years, is a breathtaking example of cutting through red tape. OWS is a public-private partnership between the U.S. National Institutes of Health (NIH), the Pentagon and seven private sector…
KM Communities Are Classic, and Classics Never Fade Away
Despite our relentless preoccupation with every new tech trend, KM at its core is about connecting people. And in 25 years, KM has found no better way to connect people than through communities of practice. Communities bring together employees to share knowledge around a discipline, shared…
What is Business Process Reengineering?
Business process reengineering aims to change the way work is done in order to achieve organizational goals such as reducing costs and improving customer and employee satisfaction. Reengineering is the most advanced and holistic form of process improvement. Whereas most process improvement is…
3 Ways To Succeed With Custom Process Frameworks
When it comes to managing processes, the paths to success are many. Every organization, and when you drill down deep enough, every individual, has a specific way of achieving their process goals. Organizational needs vary greatly, and so, it comes as no surprise that organizations prefer developing…
The Myriad of Ways We Challenge the As Is
In early October process and performance management professionals came together for APQC’s first ever, three-day virtual summit. This year’s event—Challenging the As Is—focused on the myriad of ways that process and performance professionals move beyond the status quo. The idea of challenging…
How Great Process Management is Like a Symphony
Only 20% of new businesses make it past their first year. This is a statistic that most business founders understand and make every effort to be on the right side of. While it’s true that starting a new business from scratch presents with significant challenges, keeping a business running through…
What are the different types of process models?
Process models are tools that make abstract, complex work processes more tangible by providing a concrete illustration of how processes work and how they fit together. Common examples include process frameworks, process documentation such as RACI charts and process maps, and process design tools…