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Supply Chain 2022: Focus on the Foundation
In 2021, battered and bruised supply chains got back in the game. In retrospect, it looked a lot like what the sports world calls a “rebuilding year”—one with a lot of change, a lot of attention, and muted expectations. A rebuilding year can be exciting at times, but it’s mostly exhausting, and…
How Knowledge Management Benchmarks and Metrics Are Changing
It feels like everything has changed in the past few years, and knowledge management is no exception. KM is generating renewed interest, and KM teams are taking on more strategic and varied roles as they capitalize on technology innovations and address emerging business needs. APQC is…
How Reverse Logistics Slows 2022 Supply Chains
Media coverage of supply chain disruptions during the COVID-19 pandemic has made the “average Jane or Joe” more aware of what supply chains are than ever before. Port congestion has been an almost-nightly topic on the news. But reverse logistics, or returns, is much less talked about. I recently…
Process Best Practices Start With Strong Core Competencies
Good process work requires addressing three core components: process design, managing performance (including data and analytics, measurement, and strategic planning), and project management. However, process work and the processes themselves have been taken on a tumulus ride over the last two years…
Three Ways to Strengthen a Collaborative Culture
Collaboration is like a muscle: the more you use it, the stronger it gets. And research is clear that organizations and teams with a collaborative culture feel better and produce more. So, how do you create and strengthen a collaborative culture? In a recent visit to the Gladstone…
5 HR Measures Every Organization Should Track
As the benchmarking authority, APQC is often asked: Which measures should I track? In the human capital management space, members ask: What are the most common measures for HR? Which KPIs should we use to assess the current state of our HR function? We are creating an HR dashboard, what…
How to Transform Procurement
We’ve made it through 2021, and 2022 is already 8 percent complete. Crazy? That is, I think we may all be a bit crazy after the insane year we just finished. To keep supply chains and organizations moving while facing longer lead times, slower transit times, and demand outpacing supply, procurement…
How KM Should Support the Business in 2022
Knowledge management teams can be captivated by the beauty of their own methodologies, but KM is pointless unless it provides concrete value to the business. What “value to the business” means varies widely, however. A KM program might be designed to shorten project cycle times through knowledge…
3 Elements of a Strong Process Management Foundation
Due to some conflicts and a general desire to keep things simple, my husband and I decided to spend New Year’s Eve at home this year. As could be expected, we started the evening by taking stock of 2021 and what we wanted to prioritize or do differently in the new year. However, once we got past…
Three Questions Every Employer Should Ask in 2018
It’s that time again—time for the annual flurry of predictions about the world of work in the new year and beyond. The list of trends that are forecasted to change the future of work is long. Analytics Artificial Intelligence Automation Digitization Generation Z The Gig…