I talked to Stacey Vokrot-Mello of Cargill Inc. about the challenges and benefits of driving sustainable process improvements through organizational alignment. Stacey will be presenting ‘Driving Sustainable Process Improvement Through Organizational Alignment’ at APQC’s Process & Performance…
As budgeting time approaches, our thoughts turn to how to wrangle more money for knowledge management (KM). Think of all the things we could do if we had a few more bucks. Maybe we should be careful what we ask for. Don’t get me wrong: while money won’t buy happiness, a bigger KM budget…
Lori Selsberg of Dell EMC talks about putting the performance in process management. She explains how Dell EMC decided that focusing onend-to-end processes was the best method for supporting its “One EMC” initiative, and why benchmarking and making sure a company’s strategic objectives part…
July was an especially great month to be an APQC employee. We met our performance goals in June and earned the coveted reward of half-day Fridays for all of July. As long as we got our work done and made sure members were taken care of, we were free to take Friday afternoons off and head to…
I talked to Mary O’Halloran of Knowledge Management Associates and Misti Molitoriss of AT&T about how they were able to defy stereotypes and make process improvement fun. Mary and Misti will be presenting ‘Fun at Work-How?! Create HR and Business Engagement to Manage More Change’ at…
Like other “Thronies,” I have been eagerly awaiting the premier of Season 7 of Game of Thrones (GOT) which occurred this past Sunday, July 16. But, perhaps unlike other Thronies, I didn’t actually start watching GOT at all until several months ago, necessitating cramming in content from the first…
We all have that one relative or friend that is constantly sharing articles or videos on all the ways you can use common household items in ways you’ve never imagined. The deluge of “15 ways to use vinegar” or “plastic bottle hacks” got me to thinking about one of the best parts of my job. Yes that…
I recently talked to David Sebel at Philips Lighting about what goes into starting an organization down the path of setting up a business process management (BPM) vision and strategy, governance, and organization. David will be presenting The Journey Towards a Process Thinking Organization at…
What’s on the minds of other process and knowledge practioners? Ask Us Answered is an APQC blog series that shares a sample of the questions members submit to APQC’s Ask Us service along with the resources and expertise provided. If you’re an APQC member and have a question you’d like us to…
I talked to Russ Gould of Kofax about the role of behavioral analysis in improving process outcomes. What role does business intelligence play in managing process performance? You need to measure something in order to manage it. Business intelligence (BI) is limited in its ability to…