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KM Efficiency Matters More Now and It’s Not Easy
I think that the entire 21st century has been preparing us for “what’s next”. Right before the turn of the century in 1999, Y2K helped us see the unorganized state of our data, records, and information. Even with lacking technology, organizations met the task and transitioned to the next…
KM’s Exit Strategy: 3 Recommendations for Leading Your Organization Out of the Pandemic
While the entrance into the current state seemed abrupt, coming out of the pandemic appears to be at a slower pace. It is not too soon to begin thinking about “what’s next?” What will we do as we exit this period in our lives? What will be our strategy for keeping knowledge on top of mind…
How KM Responds to the “New Normal"
In the last couple of weeks, the on-going theme I hear from APQC’s members, clients, and staff is “we are just trying to get back to normal”. While I don’t think anyone is feeling normal yet, I am seeing how quickly we are embracing the “new normal” that has been thrust upon us. And underlying all…
How Knowledge Management Can Embrace Disruptive Forces
It seems that we all have a lot of things disrupting our working hours: mergers and acquisitions, new organizational structures (with new bosses) being put in place and, yes, emerging technologies. And, it seems as if they all are happening at once. I’d like to say to my fellow KMers…
What Great KM Programs at Grant Thornton and USACE Can Teach You
Last month, I had the honor of recognizing 13 of the best KM programs in the world at APQC’s 2019 KM Conference. These organizations worked their way through APQC’s evidence-based assessment for KM and submitted their data to be benchmarked against the 12 categories of KM capabilities. There were…
Cracking the Culture Code for KM
I have asked KM leaders what their main objective is for implementing KM. And, overwhelmingly, the #1 response is to “change the culture of the organization.” Really? You want KM to take on culture change? Some years ago, APQC brought together a group of leading…