In the wake of Forbes’ report on the profitability of the Houston Astros, team owner Jim Crane released a statement avowing that the team’s management is fiscally responsible (this despite soaring profits accompanied by the lowest payroll and worst record in Major League Baseball). He stated…

While attending site visits for APQC’s “Transferring and Applying Critical Knowledge” study, I’ve been thinking about how KM is practiced in scientific, technical, and engineering organizations vs. other types of firms. Obviously the types of content and expertise being shared are different, but I…

Heather Stagl, founder of Enclaria, discusses how to battle the 'Status Quo' when initiating change, how to reignite the process for change, and why change management projects aren't always measured properly. You can follow Heather on Twitter at @enclaria and read her blog at Enclaria.com.…

At some point in your working life, you will likely ask yourself the following questions: Where will the next “Big Idea” for my business come from? How will it help my organization?  What will its impact be on my organization’s future competitive position? To gain a competitive advantage, an…

APQC's Executive Director, Ron Webb talked to Chris Taylor, Marketing Director at TIBCO Software, and writer for SucessfulWorkplace.com. They discuss why organizations struggle implementing BPM, how the problems are a lot like the old relationship book ‘Men are From Mars and Women are from Venus’,…

Let’s face it: we all need buy-in. At work, we need it to get project funding, to obtain an investment in some new technology, and to receive approval from our peers. We need it a home, too—to get the family to stop arguing, to agree on a place for dinner, or to get a child to clean up her room.…

In conjunction with the release of our Strategic HR Partnerships Best Practices Report, APQC is conducting a series of interviews with people who have experience with and are thought leaders on the topic of strategic HR business partnerships. This first post in the series features Sharlyn Lauby,…

Enthusiastic and engaged senior leaders can play a vital role in enabling a successful open innovation strategy. This is one of the key enablers for open innovation identified in APQC’s recent Best-Practices Report Open Innovation: Enhancing Idea Generation Through Collaboration. Nearly all of the…

I had a very good question from a friend of mine using the Electric Utilities PCF in her organization and I wanted to share it with you.   She realized that the latest version of the Electric Utilities PCF differed from the latest version of the Cross Industry PCF and she wanted to know if…

Organizations that use fewer full-time equivalents (FTEs) to process travel and entertainment (T&E) reimbursements are ahead of the curve.  By using best practices such as automation and shared services centers, top-performing organizations require a fraction of the FTEs…