Every year, we conduct a survey of process professionals to understand the current priorities and challenges they expect to face in the coming year. According to the 2024 survey, process professionals are focused on the following areas this year:Process management (97% of survey respondents)…

Throughout the past few years, we’ve heard organizational action verbs such as "pivot" and "adapt", but what do they really mean when people are involved? Beyond simply “getting the job done,” people are at their best when they’re able to collaborate and connect with others to share ideas, address…

Completing the annual budget in a short time goes a long way in saving time and money across the organization. APQC finds that top performers (those at the 25th percentile) complete the annual budget in 28 days or less—nearly twice as quickly as organizations in the 75th percentile.Creating your…

APQC research shows that procurement is changing for the better with its strategic objectives. While in the past the focus was on cost savings, now there’s also an emphasis on avoiding supply disruption. Reflecting other changes in business environments, additional notable objectives include…

Whether you are starting a new knowledge management (KM) program in 2024 or continuing to evolve and expand an existing program, it is critical to have a documented KM strategy. A clearly articulated strategy and roadmap ensure the KM team remains focused on goals that support the business, helps…

In the current market, the increasing importance of Environmental, Social, and Governance (ESG) is primarily influenced by new regulations and customers' ever evolving expectations. Business customers and consumers are increasingly aware of their purchases' social and environmental impacts,…

APQC defines end-to-end processes (E2E) as “cross-functional processes that comprise all the steps to accomplish a specific outcome or goal”. Some common workplace examples are order-to-cash, hire-to-retire, and idea-to-market. Think about the last time you went out to eat at a restaurant.…

Having the right logistics strategy is essential for organizations that are committed to process improvement, cost savings, increased customer satisfaction, and increased profits. The top tip for an organization looking to create an effective logistics strategy is to determine which key performance…

How often do we start something only to discover we have to go back to square one because we overlooked an important stakeholder? We’ve all been the victim of email spamming, and I’d like to start this by apologizing for any part I may have ever played in spamming your inbox. Years ago, in a…

In APQC’s continuing series “Keys to Making Change Management Last” Robert Paterson, President of The Renewal Consulting Group, explains why culture change is easiest when people are desperate. He also explains the rules of culture change, how difficult it was to convince a bank to use email, and…