Big or small, products or services, profit or non-profit; many of the organizations we work with think improved process management (intentionally using that term generically) can help, but they don’t know where to start. When our APQC process experts engage in discussions with the…
Think about all the ways you use a map. To get GPS directions on your phone. To estimate your Uber/Lyft drive ETA. To find a restaurant or gate at an unfamiliar airport. To track your kids and their location via their cell phone. To find that country that you have always wanted to…
Whenever I meet a person for the first time, invariable, the “what do you do for work” question comes up. I have tried over the years to succinctly describe what we do at APQC, and what role(s) I play. However, sometimes my description doesn’t always excite them, so the follow up…
Maps have come a long way. The first map I remember using was from AAA, and it highlighted your route from point A to point B. I can also remember being handed a Rand McNally road atlas at a young age, and my dad telling me, “You need to learn how to read a map.” Well, after rotating the map 90…
I can barely get my kids to pick up after themselves, turn off lights after they leave the room, or really make their beds. By really making their beds, pulling up the top cover while the sheets are still balled up at the foot of the bed is a huge win. All I am asking them to do is…
We have all seen this scene in a movie, or maybe experienced it in real life. Boy: Will you….. marry me? Girl: Nods/says yes (possibly starts to tear up) Boy: You will? Oh I am so excited! Girl: Let’s tell everyone we know! Boy: Where do we start? Girl: How do we communicate…
APQC was lucky enough to talk to David Shaner about his book ‘The Seven Arts of Change’ and specifically about how his ‘Golden Rule’ can help in leading change in an organization. David will be the keynote speaker at APQC’s 2014 Process Conference on October 13-15. In part two of our…
APQC was lucky enough to talk to David Shaner about his book ‘The Seven Arts of Change’ and specifically about how his ‘Golden Rule’ can help lead change in an organization. David will be the keynote speaker at APQC’s 2014 Process Conference on October 13-15. In part one of our…
C. Jackson Grayson is the Founder and Executive Chairman of APQC. I interviewed Jack about why companies struggle to improve process, resist change, and how to get people to focus on process and not outcomes. Jack will be a presenter at the 2014 APQC Process Improvement…
I recently spoke to Carla Wolfe, Senior Business Analyst at Elevations Credit Union, about how Elevations Credit transformed organizational BPM performance by focusing on engagement, validation, and deploying ‘Special Forces’. Carla will be a presenter at the 2014 APQC Process Improvement…