Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Drawing from the results of APQC’s Engagement and the Employee Experience survey as well as advice and insights from subject matter experts, this article gives a high-level…
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Drawing from the results of APQC’s Engagement and the Employee Experience survey as well as advice and insights from subject matter experts, the article will explain: …
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Reports & White Papers|
COVID-19 Organizational Survival Guide
Along with the rising humanitarian toll, COVID-19 and its myriad impacts are undeniably going to shape businesses and economies around the world for years and even decades to…
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Many organizational functions have clear career paths. If you like numbers, you can study accounting, find an entry-level accounting position, earn your CPA, and work your…
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Case Study|
Engaging Employees in Process Work at CF Industries
Engaging employees in process work is never easy. CF Industries recognized this fact during a migration from SAP to a cloud-based enterprise resource planning (ERP) tool…
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Articles|
5 Tips for Managing Remote Employees
Managing employees is sometimes a difficult task, especially when they work remote. Good communication skills can help reduce that difficulty. This article outlines five…
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Articles|
How to Work from Home
Learn fundamental steps that you can take to be successful when working remotely. Get tips for managing relationships, staying on task, handling workspace, and approaching…
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Tools & Templates|
Sample Work-from-Home Guidelines
In these sample guidelines, see the range of topics to be discussed and documented before an employee begins a regular schedule of working from home. Use this sample document…
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Articles|
Effective Telecommuting Policies
This article examines key considerations in developing effective telecommuting policies that ensure both employees and employers benefit, as well as mitigate the risks of…
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Articles|
How to Lead Virtual Teams
While there are many documented benefits to both employees and employers to allowing employees to work remotely, there are also challenges for those managing remote employees…
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The best time to learn something is when you need to learn it. This concept is called the “teachable moment,” a time when someone is faced with a new situation, problem, or…
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To fully engage their audience, knowledge management teams need be creative about when, where, and how they provide training. If training happens in the wrong context or the…
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Most employees need encouragement and guidance to feel comfortable submitting or sharing their knowledge. However, some overeager contributors flood KM systems with content…
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Few individuals can influence the success or failure of knowledge management (KM) as much as knowledge leaders such as subject matter experts, mentors, or community of…
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Executives can motivate large numbers of employees to get on board with KM by promoting its value and role-modeling knowledge-sharing behaviors. However, these leaders are…
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