Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Reports & White Papers|
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
This white paper explains how STEM fields track knowledge acquisition and application and how knowledge management (KM) programs can align with this measurement approach to…
-
Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
-
Data and Measures|
Enterprise Content and Collaboration in the Cloud: Retail and Wholesale Industry
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
-
Data and Measures|
Supply Chain Analytics in the Retail and Wholesale Industry
This retail and wholesale industry report shows the results from APQC's 2019 research into analytics and how it is used in various parts of the supply chain, how the efforts…
-
Reports & White Papers|
Engagement & Employee Experience Survey Report: Retail and Wholesale Industry
Find out how organizations in the retail and wholesale industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's…
-
Infographics|
What Makes BUPA Excellent at KM?
Bupa Australia earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the business-unit level. This infographic…
-
Reports & White Papers|
Best Practices for Knowledge Management Excellence: 2019
In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations…
-
Webinars & Videos|
Lightning Session: How APQC Members Use Process Frameworks
At APQC's 2019 Process and Performance Management Conference, APQC's Jonathan Kraft moderated an interactive and fast-paced breakout session as participants heard from the…
-
Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Food and Beverage Manufacturers
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the food…
-
Case Study|
Excellence in Knowledge Management at Bupa
Bupa Australia earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s Knowledge Management Capability Assessment at the business-unit level. This…
-
Articles|
Applying Agile in Knowledge Management
Agile—a project management paradigm that stresses iteration, collaboration, self-organization, and customer-centricity—is taking the business world by storm. In this article,…
-
Reports & White Papers|
Trends in Data Analytics Survey Summary: Manufacturing Sector vs. Services Sector
In March 2019, APQC conducted a survey on the latest trends in data analytics to learn how enterprises are capturing business value from their analytics investments. This…
-
Data and Measures|
2019 Knowledge Management Priorities in the Financial Services, Banking, and Insurance Industries
This report outlines financial services, banking, and insurance organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.