Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Business stakeholders often underestimate the amount of time, labor, and other resources that it takes to implement robotic process automation (RPA) effectively. At APQC's…
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Presentation Slides|
How to Boost Customer Experience with BPM and Design Thinking
Frameworks and methods from customer experience management (CXM), business process management (BPM), and design thinking (DT) had been utilized in several Endress+Hauser…
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The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
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Data and Measures|
Dive into Data Visualization Quick Poll: Services Industry Report
APQC conducted a short poll to understand insight on organizations’ applications, management, and challenges regarding data visualization tools. Data visualization tools…
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Data and Measures|
Dive into Data Visualization Quick Poll: Financial Services/Banking Industry Report
APQC conducted a short poll to understand insight on organizations’ applications, management, and challenges regarding data visualization tools. Data visualization tools…
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Elevations Credit Union wanted to update its KM systems and provide employees with a consistent KM experience regardless of their role, function, or location. The…
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Data and Measures|
Understanding Sustainability Programs: Services Sector
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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Data and Measures|
Understanding Sustainability Programs: Financial Services/Banking Industry
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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Data and Measures|
Understanding Sustainability Programs: Utility Industry
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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Data and Measures|
Understanding Sustainability Programs: Services Industry
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Financial Services/Banking
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Services
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Utility
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Education
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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The energy and utility industry faces an unprecedented confluence of external forces. Market, environmental, geopolitical, regulatory, technical and technological, and socio…