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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Transformation from Within: Our OpEx Journey
Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…
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Presentation Slides|
Process Toolkit to Challenge the As-Is
In order to engage the business and apply process practices that make a difference, we often must challenge the way people think about the way they execute work. To…
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Presentation Slides|
Transformation from Within: Our OpEx Journey
Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…
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Capital Group is an American financial services company. It offers a range of products focused on active management including more than 40 mutual funds as well as separately…
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Data and Measures|
Delivering Treasury Success in the Next Normal: Insurance Industry Practices Report
In the Fall of 2020, APQC partnered with Ernie Humphrey, CEO of Treasury Webinars, to conduct a survey focused on what success looks like for treasury in the “next normal” (e…
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Case Study|
Excellence in Knowledge Management at Tata Steel
Tata Steel is one of the world’s top steel producing companies. Unlike many steel operations, Tata Steel is fully integrated from mining to manufacturing and marketing of…
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Data and Measures|
Fixed Assets Accounting Practices Report: Financial Services/Banking Industry
APQC conducts ongoing Open Standards Benchmarking® survey research to help organizations benchmark and improve their processes. The research gathers metric data (cost,…
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Data and Measures|
Fixed Assets Accounting Practices Report: Industrial Products Industry
APQC conducts ongoing Open Standards Benchmarking® survey research to help organizations benchmark and improve their processes. The research gathers metric data (cost,…
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Data and Measures|
Fixed Assets Accounting Practices Report: Insurance Industry
APQC conducts ongoing Open Standards Benchmarking® survey research to help organizations benchmark and improve their processes. The research gathers metric data (cost,…
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Data and Measures|
Cost Accounting and Management Practices: Industrial Products Industry Spotlight
APQC conducts ongoing Open Standards Benchmarking® survey research to help organizations benchmark and improve their processes. The research gathers metric data (cost,…
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Data and Measures|
Cost Accounting and Management Practices: Insurance Industry Spotlight
APQC conducts ongoing Open Standards Benchmarking® survey research to help organizations benchmark and improve their processes. The research gathers metric data (cost,…
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Data and Measures|
Cost Accounting and Management Practices: Financial Services/Banking Industry Spotlight
APQC conducts ongoing Open Standards Benchmarking® survey research to help organizations benchmark and improve their processes. The research gathers metric data (cost,…
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Prudential Financial wanted to centralize key knowledge resources and create a knowledge-sharing culture across its U.S. businesses. The organization created a formal KM…
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Data and Measures|
Intersection of Data, Process, and Knowledge Management: Financial Services/Banking Industry
APQC conducted a survey to understand trends in data management programs, their governance, structures, practices and how they integrate with other programs within the…
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Data and Measures|
Intersection of Data, Process, and Knowledge Management: Insurance Industry
APQC conducted a survey to understand trends in data management programs, their governance, structures, practices and how they integrate with other programs within the…
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