Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Expense Reimbursement Practices Report: Petroleum/Chemical Industry
APQC conducts ongoing survey research on expense reimbursement performance to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Current State of Learning and Development Survey Report: Petroleum/Chemical Industry
In the first half of 2023, APQC launched a research study to understand how organizations are approaching learning and development (L&D) today. L&D leaders from across the…
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Data and Measures|
Planning and Management Accounting Key Benchmarks: Petroleum/ Chemical Industry
Prepared using data from APQC's Open Standards Benchmarking® in planning and management accounting, this table highlights planning and management accounting key performance…
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Data and Measures|
Accounts Payable Practices Report: Petroleum/Chemical Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Webinars & Videos|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Recently, APQC interviewed Carmen Lim, the order to cash global process adviser for Chevron Lubricants’ U.S. operations and product owner for Chevron Lubricants’ Agile team,…
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Case Study|
Transformation in Order-to-Cash at HPE
APQC recently spoke with Anshuman Kar, Vice President, Global Operations, about HPE’s transformation journey for the quote-to-cash value chain. This case study summarizes how…
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Articles|
KM and Covid-19: Stories from the Front Line
In the crises and chaos of 2020, KM teams have taken on the role of "first responder" to help their organizations adapt. KM has jumped in to close information gaps, solve…
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Data and Measures|
Treasury Operations: Petroleum/Chemical Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Knowledge management (KM) professionals are contending with a radical reformation in how their organizations collaborate and share knowledge. KM teams must quickly respond to…
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Reports & White Papers|
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
This white paper explains how STEM fields track knowledge acquisition and application and how knowledge management (KM) programs can align with this measurement approach to…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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Data and Measures|
Supply Chain Analytics in the Petroleum/Chemical Industry
This petroleum/chemical industry report shows the results from APQC's 2019 research into analytics and how it is used in various parts of the supply chain, how the efforts…
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Data and Measures|
Supply Chain Analytics in the Manufacturing Industry
This manufacturing industry report shows the results from APQC's 2019 research into analytics and how it is used in various parts of the supply chain, how the efforts are…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Petroleum/Chemical Industry
Find out how organizations in the petroleum/chemical industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's…