Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Every leader knows that culture determines the success or failure of an organization. At APQC’s 2022 Process and Knowledge Management Conference, José Castro, Head of…
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As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
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Articles|
Creating Value in Mergers and Acquisitions
Mergers and acquisitions (M&A) is a hot topic in today’s financial news, but M&A is a tricky growth strategy with a high failure rate. At APQC's 2022 Process and Knowledge…
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Presentation Slides|
Creating a Continuous Improvement and Process Driven Culture
Creating a culture is a complex challenge. CMI's Shared Service Center focused on four key elements—organization, language, technology, and methods—to develop a continuous…
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To remain competitive, organizations must continuously benchmark and improve their processes. However, many struggle to get started with, prioritize, and execute process…
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Data and Measures|
Dive into Data Visualization Quick Poll: Services Industry Report
APQC conducted a short poll to understand insight on organizations’ applications, management, and challenges regarding data visualization tools. Data visualization tools…
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Data and Measures|
Dive into Data Visualization Quick Poll: Consumer Products/Packaged Goods Industry Report
APQC conducted a short poll to understand insight on organizations’ applications, management, and challenges regarding data visualization tools. Data visualization tools…
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Data and Measures|
Dive into Data Visualization Quick Poll: Petroleum/Chemical Industry Report
APQC conducted a short poll to understand insight on organizations’ applications, management, and challenges regarding data visualization tools. Data visualization tools…
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Data and Measures|
Understanding Sustainability Programs: Services Sector
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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Data and Measures|
Understanding Sustainability Programs: Manufacturing Sector
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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Data and Measures|
Understanding Sustainability Programs: Consumer Products/Packaged Goods Industry
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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Data and Measures|
Understanding Sustainability Programs: Healthcare Industry
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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Data and Measures|
Understanding Sustainability Programs: Services Industry
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Consumer Products/Packaged Goods
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Petroleum/Chemical
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…