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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
2021 PPM Priorities and Challenges: Services Sector
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Presentation Slides
Delivering a Process Thinking Culture
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Articles
Cultivating A Process Thinking Culture at UPS
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Webinars & Videos
Delivering a Process Thinking Culture
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Presentation Slides
Moving from Great to World-Class Using Process Improvement and Innovation
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Articles
Applying Process Improvement to Response to Intervention at Boone County School District
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Articles
How the Maumee City School District Uses Strategy and Culture to Improve
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Articles
Moving From ‘Great’ to ‘World-Class’ at Fort Thomas Independent Schools
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Presentation Slides
Building Momentum Together: Our Journey of Continuous Improvement
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Presentation Slides
Shifting Organizational Climate, Culture and Expectations
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Case Study
Securing Alignment in Enterprise Resource Planning and IT Transformations: Cargill Case Study
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Tools & Templates
Interactive Strategic Charter and Scope Template for Educators
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Tools & Templates
How to Use APQC's Editable Strategic Charter and Scope Template for Educators
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Articles
How to Develop Strategic Plans in Education
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Case Study
Strategic Planning at Kansas State Department of Education: Creating a Vision and Framework for Success
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
