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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Applying Knowledge Management in the Business: Education/Non-Profit Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
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MSI Reproductive Choices (MSI) is an international nongovernmental organization (INGO) that provides reproductive healthcare including contraception, safe abortion services,…
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Robert Wood Johnson Foundation (RWJF) is America’s largest philanthropic foundation dedicated solely to health. Based in Princeton, N.J., it funds a wide array of research…
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Webinars & Videos|
Clean Electrification Maturity Model - Helping Electric Utilities Transform and Thrive in the New Energy Era
In this webinar recording, The Clean Electrification Maturity Model (CEMM), developed by IBM and APQC, identifies the key success factors that enable electric utilities to…
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Presentation Slides|
Clean Electrification Maturity Model - Helping Electric Utilities Transform and Thrive in the New Energy Era
In these presentation slides, The Clean Electrification Maturity Model (CEMM), developed by IBM and APQC, identifies the key success factors that enable electric utilities to…
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Data and Measures|
KM Program Practices Report: Utility
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
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How can a development bank leverage knowledge management to make positive change in people’s lives? Dr. Susann Roth, Chief of Knowledge Management at the Asian Development…
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Data and Measures|
Knowledge Management Program Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the utility industry by benchmarking common business activities. The process group …
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Jones Lange LaSalle’s product management group struggled to engage employees in knowledge management. To combat this problem, the team used design thinking and service design…
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Data and Measures|
Payroll Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Process payroll” includes…
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Data and Measures|
Accounts Payable Industry Spotlight: Utility Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
2022 Supply Chain Challenges and Priorities: Agriculture Industry
APQC concluded its eighth annual Supply Chain Management Priorities and Challenges research in early 2022. The purpose of this research was to learn about organizations’…
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Collections|
Contact Center Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
Contact Center Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Presentation Slides|
The Intersection of KM and Diversity, Equity, and Inclusion
Many organizations are rethinking their approach to diversity, equity, and inclusion (DEI), including how they can curtail bias and encourage diverse voices and perspectives…
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