Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Reward and Retain Employees Key Benchmarks: Telecommunications Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, this article highlights reward and retain…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Presentation Slides|
Don't Call It a Comeback: Enhancing Value Despite Unpredictability
In this session, CRB Group discussed how to innovate and adapt during times of uncertainty in order to deliver business value enhancements and inventive solutions. The…
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In this session, participants learned about the pressing challenges organizations face in managing their wealth of knowledge and information. The session explored the…
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In this session, CRB Group discussed how to innovate and adapt during times of uncertainty in order to deliver business value enhancements and inventive solutions. The…
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Presentation Slides|
Looking at Knowledge Management Through the Systems & Human Lenses: Can One Exist Without the Other?
During this session, participants discussed the delicate balance that success requires when implementing knowledge management initiatives, emphasizing the importance of human…
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Articles|
Looking at Knowledge Management Through the Systems & Human Lenses: Can One Exist Without the Other?
During this session, participants discussed the delicate balance that success requires when implementing knowledge management initiatives, emphasizing the importance of human…
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Presentation Slides|
The True Cost of Losing Knowledge and How to Save It
In this session, participants learned about the pressing challenges organizations face in managing their wealth of knowledge and information. The session explored the…
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Data and Measures|
Fixed Assets Key Benchmarks: Telecommunications Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Manage fixed-asset project accounting…
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Data and Measures|
Emerging Technologies for KM: Artificial Intelligence: Telecom Industry
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report examines the…
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Data and Measures|
Emerging Technologies for KM: Telecom Industry
In February 2024, APQC conducted a survey to understand the impact of current and emerging technologies on KM teams, programs, and capabilities.This report summarizes the…
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Data and Measures|
Expense Reimbursement Practices Report: Telecommunications Industry
APQC conducts ongoing survey research on expense reimbursement performance to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Accounts Payable Key Benchmarks: Telecommunication Industry
Prepared using data from APQC’s Open Standards Benchmarking accounts payable, this table highlights financial management key performance indicator (KPI) benchmarks for…
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Data and Measures|
Accounts Payable Key Benchmarks: Pharmaceutical Industry
Prepared using data from APQC’s Open Standards Benchmarking in accounts payable, this table highlights financial management key performance indicator (KPI) benchmarks for…
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Collections|
Accounts Payable Key Benchmarks
Prepared using data from APQC's Open Standards Benchmarking in accounts payable and expense reimbursement, this table highlights financial management key performance…