Looking at Knowledge Management Through the Systems & Human Lenses: Can One Exist Without the Other?
During this session, participants discussed the delicate balance that success requires when implementing knowledge management initiatives, emphasizing the importance of human input as well as the effectiveness of systems. Rachel Teague discussed how to achieve a harmonious balance between people and processes in KM systems, providing actionable strategies for advancing KM strategies within an organization. Learning objectives included establishing similarities and differences between systems and human knowledge management approaches, and recommending appropriate KM-inspired solutions.
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