Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Internal Controls Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage Internal Controls”…
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Data and Measures|
Internal Controls Key Benchmarks: Retail and Wholesale Industry
Prepared using data from APQC’s Open Standards Benchmarking in internal controls, this table highlights financial management internal controls key benchmarks for all…
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Data and Measures|
Internal Controls Key Benchmarks: Pharmaceutical Industry
Prepared using data from APQC’s Open Standards Benchmarking in internal controls, this table highlights financial management internal controls key benchmarks for all…
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Data and Measures|
Internal Controls Key Benchmarks: Financial Services/Banking Industry
Prepared using data from APQC’s Open Standards Benchmarking in internal controls, this table highlights financial management internal controls key benchmarks for all…
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Collections|
Managing Content So It's Fresh and Findable
Content overload, chaotic repositories, and search frustration—combined with the promise of new technology to tackle these problems—are motivating many organizations to…
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Articles|
Harnessing Tacit Knowledge as a Superpower
In this session, the Manufacturing Division (MMD) of Merck & Co., Inc. focuses on identifying, capturing, transferring, and sharing tacit knowledge. The organization's…
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This session focused on the risks of knowledge drain and talent shortages that organizations face due to the retirement of longtime employees. Western & Southern Financial…
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In this session, attendees learned how to effectively shape the stories behind the data to make it more meaningful to stakeholders. They also discovered how Kellanova…
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Presentation Slides|
Proving In-Person Event Value Through Network Mapping: One KM Team’s Journey
In this session, the Knowledge Management team at Collins Aerospace demonstrated the value of in-person events through network mapping, which analyzed conference attendees'…
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In this session, the Knowledge Management team at Collins Aerospace demonstrated the value of in-person events through network mapping, which analyzed conference attendees'…
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Presentation Slides|
Storytelling with Data: Grab A Hold of Your Audience & Share your Message
In this session, attendees learned how to effectively shape the stories behind the data to make it more meaningful to stakeholders. They also discovered how Kellanova…
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Presentation Slides|
Growth in Content Management and Knowledge Flow
During this session, Habitat for Humanity International discussed how it has expanded its knowledge management function to support global staff, resulting in the development…
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During this session, Habitat for Humanity International discussed how it has expanded its knowledge management function to support global staff, resulting in the development…
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Presentation Slides|
The Crawl/Walk/Run of Knowledge Management
During this session, participants received guidance on establishing a knowledge management (KM) strategy and system from the beginning. The main focus was on defining KM…
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Articles|
The Crawl/Walk/Run of Knowledge Management
During this session, participants received guidance on establishing a knowledge management (KM) strategy and system from the beginning. The main focus was on defining KM…