Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Data and Measures|
Expense Reimbursement Key Benchmarks: Electronics Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
-
Data and Measures|
Expense Reimbursement Key Benchmarks: Aerospace Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
-
Collections|
APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
This collection contains links to all the most recent versions of APQC's Process Classification Framework (PCF), including the cross-industry framework, all industry-specific…
-
Process Classification Framework|
APQC Process Classification Framework (PCF) – Consumer Electronics – Excel Version 6.1.1
Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…
-
Process Classification Framework|
APQC Process Classification Framework (PCF) - Consumer Electronics - PDF Version 7.2.1
Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…
-
Process Classification Framework|
APQC Process Classification Framework (PCF) – Consumer Electronics – PDF Version 6.1.1
Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…
-
Process Classification Framework|
APQC Process Classification Framework (PCF) - Consumer Electronics - Excel Version 7.2.1
Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…
-
Case Study|
How HAECO Drives Global Diversity and Inclusion
Hong Kong Aircraft Engineering Company Limited (HAECO) is one of the world’s leading aircraft engineering and maintenance groups. With 16 operating companies around the world…
-
Presentation Slides|
Pratt & Whitney Operations Process Classification Framework (PCF) Journey
Pratt & Whitney is an aerospace engine manufacturer with many diverse and complex operations processes. Senior leadership recognized that the organization had strong…
-
Knowledge graphs allow organizations to create webs of knowledge representing relevant domains. As a result, they can seamlessly break down data silos so that information…
-
MOXA is a leading serial devices manufacturer and one of the top three industrial communication devices manufacturers. This case study, provided courtesy of APQC member PwC…
-
Corning Incorporated, a multinational company headquartered in Corning, New York, is a leading innovator in materials science with a more than 170-year history. The…
-
Developing a knowledge or process management program is never easy, but a time-tested framework can help you reach your goals faster and avoid common mistakes. In this…
-
Collins Aerospace needed to simplify its approach to prioritizing processes and developed purposeful training and communication for leaders and employees to create increased…
-
In March 2020, APQC hosted a webinar where KM leaders from the U.S. Army Engineer Research and Development Center, REI Systems, and Amgen described ways to formally integrate…