Resource Library

Beyond Kaizen: Olympus' Inspiring Case Study on Driving Operational Excellence

In this webinar, GBTEC shares a captivating case study on the reinvention of Operational Excellence, where Stromberg and Geising-Eggers share transformative strategies that…

What to Expect in Process and Performance Management in 2024

APQC's process and performance management research team conducted its annual survey to understand the common challenges and priorities of practitioners in 2024. The survey…

Transformation from Within: Our OpEx Journey

Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…

Redesign Your Process Audits: Link with Strategy and Improve your Maturity

Process audits are a norm in most industries and geographies; they are done for an array of reasons including, statutory requirements and internally for management assurance…

Delivering a Process Thinking Culture

In an effort to de-mystify process work and reconnect with the organization's process thinking roots, the UPS Enterprise Business Process Management Office (eBPMO) set out on…

World Class Journey- Implementing Business Process Management Across Intel Finance

In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…

Curating a Process Mindset in Tech Finance

Salesforce was struggling to set up a process improvement program at scale, due to being constrained by the startup mentality of a young company. In this session, Jerome…

Launching the Right Quality Initiatives

With so many quality methodologies—like Lean, DMAIC, and Six Sigma—at your fingertips, how do you choose the right one for your organization? Paul Orton discusses how…