Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Accelerate Innovation: Connect Every Employee to the Organization's Collective Knowledge
Globalization, intense competition, and the resultant innovation imperative have changed for good the way large organizations are structured. Expanding your vision of where…
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KSATT - Knowledge, Skills, Abilities, Tasks and Technology: Combining Knowledge Graphs and Algorithms to Find Hidden Skills
As NASA underwent a reorganization, it recognized a need to gain a data-driven understanding of its workforce's skills and knowledge. The organization gathered disparate…
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Productizing Knowledge Services: Reimagine Knowledge Flows and Generate Revenue
Improving customer experience is the key to getting your KM tools noticed and used. Grant Thornton applied Agile methodology to brainstorm, scope, build, and release creative…
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Connect the Virtual Workplace Using Intelligent Search
Many organizations have suddenly found themselves in the virtual workplace. Having all employees working remotely has introduced challenges related to sharing knowledge,…
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Embedding Intelligence in KM: Cognizant Technology Solutions
Cognizant has leveraged the power of automation and AI to enhance its KM systems, helping end-users save time and connect to relevant knowledge. The organization has…
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The Mercer Brain: The Brain Behind Content Findability
As the world's largest HR consulting firm, Mercer relies on its intellectual capital to engage with prospects and clients. But despite having a wealth of information at its…
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Think Tank: Knowledge Technology to Support Organizations in Crisis
The global pandemic is changing our relationship to technology. As social distancing went into place, we saw lightning-fast adoption of everything from telemedicine to online…
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Managing KM Change Amidst Failure and Chaos
In a four-and-a-half-year span from when its KM journey began to when it became a priority, Ruckus Networks went through five acquisitions/divestitures and vast, unsettling…
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Digital Divide - And What To Do About It
TechnipFMC’s Digital Services & Innovation group supports the organization through the rapid development of digital solutions to support customers and back-end operations. At…
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Technology Trends in Knowledge Management
In this presentation, APQC Principal Research Lead Lauren Trees summarizes the latest technology developments affecting KM programs, including cloud platforms, automation and…
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Content Delivery for the Digital Workplace
The “digital workplace” concept promises users the capability to see only the most useful content for their daily work tasks, whether they browse, search, or have…
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Bridging High Tech & High Touch: Highlights from APQC’s 2019 KM Conference
APQC’s Cindy Hubert and Lauren Trees outline key takeaways from APQC’s 2019 Knowledge Management Conference in this presentation. They start by describing the ways in which…