Bridging High Tech & High Touch: Highlights from APQC’s 2019 KM Conference
APQC’s Cindy Hubert and Lauren Trees outline key takeaways from APQC’s 2019 Knowledge Management Conference in this presentation. They start by describing the ways in which digital transformation, “smart” technology, and business disruption are affecting KM. They also discuss strategies to operationalize culture change in your organization, integrate KM into business workflows, market KM to potential participants, and reimagine your KM program in light of current trends.