Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
2022 Excellence in Knowledge Management “Ask Me Anything”
No matter where you are in your knowledge management journey, you have questions about how to level up and take advantage of innovative ideas, techniques, and technologies…
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Webinars & Videos|
2022 Excellence in Knowledge Management “Ask Me Anything”
No matter where you are in your knowledge management journey, you have questions about how to level up and take advantage of innovative ideas, techniques, and technologies…
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Presentation Slides|
Accelerate Innovation: Connect Every Employee to the Organization's Collective Knowledge
Globalization, intense competition, and the resultant innovation imperative have changed for good the way large organizations are structured. Expanding your vision of where…
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Presentation Slides|
Building a Successful KM Program to Work Smarter, Not Harder
The U.S. Navy’s knowledge management system, called Carrier Team One (CT1), came out of a meeting of senior leaders in carrier maintenance who all shared the same goal: to…
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Presentation Slides|
KSATT - Knowledge, Skills, Abilities, Tasks and Technology: Combining Knowledge Graphs and Algorithms to Find Hidden Skills
As NASA underwent a reorganization, it recognized a need to gain a data-driven understanding of its workforce's skills and knowledge. The organization gathered disparate…
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Presentation Slides|
Mobilizing Knowledge Across the Army
At the U.S. Army Training and Doctrine Command (TRADOC), the journey to achieve "knowledge mobilization" began with an order by General Funk to "fix" knowledge management…
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Tools & Templates|
Tools and Templates for Lessons Learned
APQC has studied approaches for capturing and transferring lessons learned for many years. Some approaches rely on facilitated workshops that bring together participants in a…
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Tools & Templates|
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
To date, APQC has recognized more than 20 mature KM programs as part of its Excellence in Knowledge Management initiative. The recognition is based on analysis from APQC’s KM…
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Webinars & Videos|
How KM Supports Innovation
The last year has solidified the need for organizations to innovate—not just their products and services, but also their business models, supply chains, and internal…
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Webinars & Videos|
Dubai Municipality’s Knowledge and Innovation Management System
This short video features Soha Farouk Radwan, knowledge and innovation specialist at Dubai Municipality, explaining her organization’s fully integrated approach to knowledge…
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Webinars & Videos|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Presentation Slides|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Webinars & Videos|
TRaVIS - Documentation Management for Small Businesses
As a startup company, Advanced Industrial Machine Solutions needed to manage its documents but had little time to design a document management system. In this session,…
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Presentation Slides|
TRaVIS - Documentation Management for Small Businesses
As a startup company, Advanced Industrial Machine Solutions needed to manage its documents but had little time to design a document management system. In this session,…
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Webinars & Videos|
Road to Discovery: U.S. Army Engineer Research and Development Center
The U.S. Army Engineer Research and Development Center (ERDC) has been on a six-year journey to embed knowledge management in its operations. In this webinar, ERDC KM…