Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Now in the Resource Library: Process and Performance Management
Updated in October 2021, this report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process…
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Reports & White Papers|
2022 Process and Performance Management Priorities and Challenges
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2022. This report explores trends…
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Tools & Templates|
Brainstorming
Brainstorming is a technique for generating creative ideas and solutions through group discussion. This article explains some techniques for effective brainstorming.
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Tools & Templates|
Benchmarking and Improvement Tool Glossary
This glossary provides explanations and examples of models, techniques, diagrams, charts, and guides for use in benchmarking. These include tools for analysis, planning,…
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Reports & White Papers|
2021 Process and Performance Management Priorities and Challenges Survey Report
In December of 2020, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners. This report…
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Presentation Slides|
Benchmarking: Two Tales of Success
Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…
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Tools & Templates|
Benchmarking: Quick Reference Guide
APQC's benchmarking reference guide provides a brief overview of APQC's benchmarking methodology, tools, resources, and templates.
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Tools & Templates|
APQC's Benchmarking Project Plan Template (Excel Template)
Organizations can fill out this template as they plan new benchmarking projects. It provides guidance for writing a benchmarking value proposition, determining measures and…
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Tools & Templates|
Organizational Readiness Assessment for Benchmarking (Excel Template)
Is your organization prepared to undertake a benchmarking initiative? Complete this assessment to determine what foundational elements need to be in place to begin new…
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Tools & Templates|
APQC's Benchmarking Alignment Worksheet (Excel Template)
For benchmarking to truly benefit an organization, benchmarking projects must align with organizational strategy and be connected with actual work. APQC's Benchmarking…
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Tools & Templates|
APQC's Benchmarking Alignment Worksheet
For benchmarking to truly benefit an organization, benchmarking projects must align with organizational strategy and be connected with actual work. APQC's Benchmarking…
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Tools & Templates|
Scoping a Benchmarking Study (Excel Template)
The following document template can be used to scope the project and record the plan for benchmarking or as a starting place for creating such documentation. Note: This is…
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Tools & Templates|
Benchmarking Partner Selection Tool
This matrix tool is often used by benchmarking teams to determine which organizations to partner with in a study. This article explains how to use the matrix to ensure that…
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Presentation Slides|
Process and Performance Challenges and Solutions for 2019
At the close of 2018, APQC's process and performance management team conducted its annual survey to understand the common challenges and priorities of practitioners in 2019…
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Presentation Slides|
Process and Performance Challenges and Solutions for 2019
At the close of 2018, APQC's process and performance management team conducted its annual survey to understand the common challenges and priorities of practitioners in 2019…
