Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Procurement Talent and Skills: Manufacturing Organizations
Many leaders in procurement and supply chain are recognizing the need for the development of a new type of procurement professional who has strong soft skills and…
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Data and Measures|
Procurement Talent and Skills: Services Organizations
Many leaders in procurement and supply chain are recognizing the need for the development of a new type of procurement professional who has strong soft skills and…
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Reports & White Papers|
Best Practices for Knowledge Management Excellence: 2019
In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations…
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Reports & White Papers|
Supply Chain Analytics Survey Report
This survey report shows the results from APQC's 2019 research into which types of analytics are used in which parts of the supply chain, how the efforts are structured and…
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Reports & White Papers|
People of Process Management 2019: Survey Report
In September 2019, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work.This report explores the…
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Reports & White Papers|
Blueprint for Success: General Accounting and Closing the Books
Use this report as a starting point for benchmarking your processes and driving performance in general accounting. The report includes: a framework for general…
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Food and Beverage Manufacturers
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the food…
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Reports & White Papers|
Future Skillsets of Procurement Professionals: Survey Report
Many leaders in procurement and supply chain are recognizing the need for the development of a new type of procurement professional who has strong soft skills and…
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Reports & White Papers|
Improving Process Management Effectiveness (Best Practice Report)
This best practice report presents analysis by leading experts in the field, along with survey results and in-depth case studies drawn from APQC’s biannual Putting Process…
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Reports & White Papers|
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
This whitepaper outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the right…
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Data and Measures|
Digital Transformation in Supply Chain: 2019 Current State Summary Report
APQC and Supply Chain Management Review collected information from 137 people about their organizations' status of digital transformation within their supply base in August…
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Data and Measures|
Total Cost to Perform the Process "Manage Sales Orders" per $1,000 Revenue
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Order Management, this article highlights one of the most critical key performance indicators in the area…
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Reports & White Papers|
Engagement & The Employee Experience: Survey Report
Find out how organizations are approaching engagement and the employee experience today. Based on APQC's 2019 survey of more than 200 professionals, this report explores: …
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Reports & White Papers|
Digitalization In Manufacturing: Overview
The future of work is increasing digital, and nowhere is that more evident than in manufacturing. APQC has gathered and analyzed information from 626 global organizations…
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Data and Measures|
Digitalization In Manufacturing: Aerospace Industry Overview
The future of work is increasing digital, and nowhere is that more evident than in manufacturing. APQC has gathered and analyzed information from 626 global organizations…
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