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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Digital and Its Role in Process: Manufacturing Industry Report
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Data and Measures|
Digital and Its Role in Process: Services Industry Report
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Data and Measures|
Digital and Its Role in Process: Retail/Wholesale Industry Report
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
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Data and Measures|
Finance Organization Key Benchmarks: Aerospace Industry
Prepared using data from APQC's Open Standards Benchmarking for the finance organization, this article highlights key performance indicator (KPI) benchmarks for organizations…
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Data and Measures|
Finance Organization Key Benchmarks: Retail and Wholesale Industry
Prepared using data from APQC's Open Standards Benchmarking for the finance organization, this article highlights key performance indicator (KPI) benchmarks for organizations…
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Data and Measures|
People of Process Management 2023: Retail/Wholesale Industry Report
In July 2023, APQC conducted its “People of Process Management” survey to gain insight on the people who support process management work.This report summarizes the…
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Data and Measures|
2023 Managing Process Knowledge: Retail and Wholesale Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
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Data and Measures|
2023 Managing Process Knowledge: Aerospace Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
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Data and Measures|
Business Process Management Maturity Benchmarks: Retail and Wholesale Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT). The BPM MAT allows Retail and Wholesale organizations to assess…
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Data and Measures|
Business Process Management Maturity Benchmarks: Aerospace Industry
This report was prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT). The BPM MAT allows aerospace organizations to assess their…
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Data and Measures|
Evolution of Benchmarking 2022: Retail Industry
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Data and Measures|
Key Benchmarks for Common Quality Measures: Aerospace Industry
Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures…
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Presentation Slides|
Pratt & Whitney Operations Process Classification Framework (PCF) Journey
Pratt & Whitney is an aerospace engine manufacturer with many diverse and complex operations processes. Senior leadership recognized that the organization had strong…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Retail and Wholesale
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Presentation Slides|
Simplify Process Management to Amplify Success
Although Collins Aerospace, has used process management for over 20 years, it needed to improve the adoption, ease of use, and scalability of its process management efforts…