Business Process Management Maturity Benchmarks: Retail and Wholesale Industry

Published On:
August 25, 2020
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This presentation is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT). The BPM MAT allows Retail and Wholesale organizations to assess their level of process management maturity. It offers direction about which steps are required to move to the next level.

This article highlights benchmarks for organizations process management practices and maturity level in:

  • governance,
  • measures,
  • process improvement, and more.