Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Driving Supply Chain Efficiencies with Digital Order Management Solutions
In these presentation slides, APQC's Marisa Brown, senior principal lead for supply chain management, and Esker's Grant Smith discuss the biggest supply chain challenges…
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Webinars & Videos|
Driving Supply Chain Efficiencies with Digital Order Management Solutions
In this recorded webinar, APQC's Marisa Brown, senior principal lead for supply chain management, and Esker's Grant Smith discuss the biggest supply chain challenges facing…
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Infographics|
Factors for Improved Master Data Management
With the order-to-cash process spanning multiple functions within an organization, it can be a challenge for businesses to ensure its efficiency and effectiveness. Many…
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Presentation Slides|
Digital Order Strategy: Hacks For Insulating Your Business Against Disruption
In these presentation slides, APQC's Marisa Brown, senior principal lead for supply chain management, and Esker's Nick Carpenter share digital order strategies and hacks for…
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Webinars & Videos|
Digital Order Strategy: Hacks For Insulating Your Business Against Disruption
In this recorded webinar, APQC's Marisa Brown, senior principal lead for supply chain management, and Esker's Nick Carpenter share digital order strategies and hacks for…
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Presentation Slides|
Order-to-Cash: Performance Drivers for Success
In these presentation slides, APQC’s Marisa Brown and DSCI’s Kathy Colucci cover why organizations need strong foundational processes in times of disruption and rapid change…
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Webinars & Videos|
Order-to-Cash: Performance Drivers for Success
In this recorded webinar, APQC’s Marisa Brown and DSCI’s Kathy Colucci cover why organizations need strong foundational processes in times of disruption and rapid change. The…
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Infographics|
Order-to-Cash: Top Performers Do It Differently
APQC and the Digital Supply Chain Institute (DSCI) collaborated on an in-depth examination of how organizations are handling and improving their end-to-end order-to-cash (O2C…
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Order-to-cash (O2C) is an end-to-end process that encompasses all the steps that a company carries out from the time it receives an order to the point at which it receives…
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Infographics|
Optimizing Order-to-Cash
Because it directly links the customer to the bottom line, an efficient order-to-cash process can make a significant contribution to an organization’s revenue stream. APQC…
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Presentation Slides|
Order-to-Cash: Driving an Optimized End-to-End Process
Order-to Cash (O2C) is a critical end-to-end process that, when optimized, creates a seamless value chain from customers to the business. But for many organizations, O2C has…
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Webinars & Videos|
Order-to-Cash: Driving an Optimized End-to-End Process
Order-to Cash (O2C) is a critical end-to-end process that, when optimized, creates a seamless value chain from customers to the business. But for many organizations, O2C has…
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APQC conducted a research effort (“Transformation in Order-to-Cash”) to understand the state of Order-to-Cash (O2C) process transformation and how leading organizations are…
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Infographics|
Measuring Order-to-Cash
Measurement is a key part of process performance for O2C. Measurement enables decision making at all levels in the organization. Without measuring, leaders manage and make…
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Infographics|
Benefits of O2C End-to-End Process Management
APQC conducted a research effort (“Transformation in Order-to-Cash”) to understand the state of Order-to-Cash (O2C) process transformation and how leading organizations are…