Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Stay Interview Guide
This guide provides example questions for a stay interview. For further guidance on the stay interview process, see How to Conduct a Stay Interview.
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Tools & Templates|
KM Event Types: Pros and Cons
Events are a great way to engage employees in knowledge management (KM). This tool includes pros, cons, requirements, and case examples for various types of KM.
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Infographics|
Plan Your KM Party Like A Pro
Events are a great way to engage employees in knowledge management (KM). This infographic includes pros and cons for KM events identified by APQC.
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Tools & Templates|
APQC's KM Competencies Gap Analysis Template
APQC's KM Competencies Gap Analysis Template is designed to help KM teams identify gaps between current-state and desired levels of core competencies. APQC recommends using…
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Tools & Templates|
Core Competencies for Knowledge Management Teams
APQC has defined a list of core competencies for KM teams, divided into four categories: Project and program management Consulting and customer centricity …
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Infographics|
Intro to HR & Human Capital Reporting
Reporting HR and human capital data to internal stakeholders such as executives, HR leaders, managers, and process owners is foundational to making evidence-based HR and…
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Presentation Slides|
Emotional Connection and Influencing Change
Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…
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Tools & Templates|
DEI Plan: Description and Instructions
A formal DEI plan helps ensure the entire organization is working together toward a set of common goals that are measurable and for which leaders are accountable. Use this…
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Tools & Templates|
DEI Plan: Editable Template
A formal diversity, equity, and inclusion (DEI) plan helps ensure the entire organization is working together toward a set of common goals that are measurable and for which…
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Presentation Slides|
Make People Productive Without Driving Them Crazy
Organizations want their employees to be more productive—and most employees want that too. But despite everyone’s good intentions, the median knowledge worker spends 25…
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Presentation Slides|
How to Boost Customer Experience with BPM and Design Thinking
Frameworks and methods from customer experience management (CXM), business process management (BPM), and design thinking (DT) had been utilized in several Endress+Hauser…
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Tools & Templates|
How to Perform a Training Needs Analysis
In the modern organization, training needs analysis cannot be ad hoc. In this article, you will learn how and why to perform training needs analysis with a standardized…
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Tools & Templates|
Training Request Form Template
This template provides example fields to include in a training request form. For further guidance on using training request forms, see How to Perform Training Needs Analysis…
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Tools & Templates|
Exit Interview Guide
This guide provides example questions for an exit interview. Select the most appropriate questions for your organization based on its employee base and HR goals.
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Presentation Slides|
How HR Can be a Cultural Influencer
In this webinar, APQC's Elissa Tucker and Nathanael Vlachos Ph.D. will equip you to better manage culture in your organization. Learn: Why organizational culture is…
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