Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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2024 Operational KPI Priorities & Challenges
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
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APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
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Project Management Basics
This collection contains articles that discuss topics related to project, program, and portfolio management. They include classic APQC pieces that give insight into best…
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Managing Change
Most improvements in organizations require some degree of change. Navigating new territory and supporting employees through the change takes planning and care. This…
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Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
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Fixing Knowledge & Process Productivity Problems
Wasted time, duplicated work, and inefficient processes have a bearing on an organization’s bottom line. Small inefficiencies add up—and they also impede innovation, agility,…
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How Process and Knowledge Boost Personal Productivity
In this webinar, APQC Principal Research Leads Holly Lyke-Ho-Gland and Lauren Trees will share their latest research on productivity, including how bad process and knowledge…
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Managing Project Knowledge
To help project management teams and offices build the right KM capabilities, APQC conducted research in 2016-2017 exploring the intersection of knowledge and project…
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Establishing a Project Management Office (PMO)
A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Portfolio management is a means to apply a standardized process for improving value and project delivery. Though many organizations have a portfolio management process for…
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The Power of Partnership: How KM and Process Can Work With—Not Against—Related Functions
As the fields of process and knowledge management evolve, these teams may find their missions overlapping with other support functions. For example, efforts to transfer…