Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Adapting Talent Management for Telework
This collection contains resources on how to effectively hire, onboard, train, and engage remote workers.
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Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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People of Process Management 2023
In 2023, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work.This research explores the demographics,…
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Presentation Slides|
How Organizations Manage Change: Live Panel Session
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
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Engagement and Retention: Survey Results Snapshots
This collection contains reports that explore engagement and retention trends and practices among the organizations that completed APQC's Open Standards Benchmarking® Talent…
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Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
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Employee Engagement
Engaging employees is a high priority for most organizations. Yet, employees today are only moderately engaged. This collection contains resources for benchmarking and…
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Presentation Slides|
Emotional Connection and Influencing Change
Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…
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Presentation Slides|
Make People Productive Without Driving Them Crazy
Organizations want their employees to be more productive—and most employees want that too. But despite everyone’s good intentions, the median knowledge worker spends 25…
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APQC hosted its Process and Knowledge Management Conference from May 9th-12th, 2022, in Houston. The conference theme was “Building the Roadmap Together,” which focused on…
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HR Customer Satisfaction
This collection features the results of APQC's survey on HR customer satisfaction. From the resources in this collection learn: Which aspects of HR employees are most…
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2021 Human Capital Management Webinars
APQC hosts human capital management (HCM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls,…
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HR Customer Satisfaction: Survey Report
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Presentation Slides|
Remoteability: The Essential Post-Pandemic HR Metric
Many employers are grappling with how to handle remote work--making decisions about who can work remote, how often, and with how much flexibility? In this webinar, Tim…
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2020 Human Capital Management Webinars
This collection includes recordings, presentation slides, and summaries from webinars conducted in 2020. Click here for 2019 HCM webinars.