Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Turbocharge Your DEI Journey with Measurement
APQC’s research on diversity, equity, and inclusion (DEI) surfaced just how important it is to not just implement a DEI strategy, but also to measure DEI. This infographic…
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Reports & White Papers|
Current State of Learning and Development: Survey Report
In the first half of 2023, APQC launched a research study to understand how organizations are approaching learning and development (L&D) today. L&D leaders from across the…
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Infographics|
You Might Have Too Many HR Administrative FTEs
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. But headcount reductions can easily…
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Infographics|
Benefits and Challenges of Hiring In-House Talent
This infographic reviews cross-industry data on the percentage of positions filled by internal candidates, provides benchmarking guidance to help you better assess your…
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Infographics|
Who Are the People of Process?
Process management is aimed at defining a process, establishing responsibilities, evaluating process performance, and identifying opportunities for improvement. This goal for…
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Collections|
HR Shared Services Organizations Key Benchmarks
A collection of key human capital benchmarks collection in the first half of 2023 by APQC and ScottMadden in the eighth cycle of their HR Shared Services Benchmarking study…
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Infographics|
Boosting New Employee Retention
Every organization is going to experience at least some voluntary turnover from new employees, and the reasons why it happens are not always within an organization’s control…
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Infographics|
A Smaller IT Headcount is Not Necessarily Better
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. When it comes to IT, however,…
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This infographic provides cross-industry data on the percentage of operational workers and office staff who receive a formal performance review, discusses why a formal…
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Collections|
Human Capital Management Best Practices
This collection takes you through the HCM life cycle as laid out in APQC's Process Classification Framework® (PCF), and highlights best practices for each HCM process. The…
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Collections|
Redeploy and Retire Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® portal, the articles in this collection highlight important measures and median metric values for the Redeploy and retire…
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Infographics|
Learning Budget per Employee
No organization has unlimited resources for employee development, but smart organizations know how to make their learning budgets stretch. This infographic reviews the…
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This infographic reviews cross-industry data on middle managers as a percentage of total business entity employees, discusses why there is no “right” number of managers to…
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Collections|
Manage Employee Information and Analytics Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® portal, this collection highlights important measures and median metric values for the Manage employee information and…
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Collections|
Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
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