A Smaller IT Headcount is Not Necessarily Better

When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. When it comes to IT, however, organizations should proceed with caution, especially in an environment where automation enables headcount reduction. This infographic reviews the measure "Number of FTEs that perform IT processes per $1 billion revenue," discusses why arbitrary headcount reductions could bring unintended consequences for your technology, systems, and your organization more broadly, and how strategic workforce planning can help to calibrate your IT headcount.