HR Shared Services Organizations Key Benchmarks

Last updated:

September 08, 2023

Authored By:

APQC

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A collection of key human capital benchmarks collection in the first half of 2023 by APQC and ScottMadden in the eighth cycle of their HR Shared Services Benchmarking study. KPIs included related to HRSSO:

cost effectiveness,
process efficiency, and
staff productivity.

Type:

Collections

Topics:

Human Capital Management, HR Service Centers

Tags:

Shared services

Available Tools:

APQC Process Classification Framework (PCF)

Assessments

HR Shared Services Organizations Key Benchmarks

Included in this Collection

HR Shared Services Key Benchmarks: Cross-Industry

HR Shared Services Key Benchmarks: $500 Million to $5 Billion Revenue

HR Shared Services Key Benchmarks: $5 Billion to $20 Billion Revenue

HR Shared Services Key Benchmarks: More Than $20 Billion Revenue

HR Shared Services Key Benchmarks: Less Than 10,000 FTEs

HR Shared Services Key Benchmarks: 10,000 - 50,000 FTEs

HR Shared Services Key Benchmarks: 50,000 - 480,000 FTEs

HR Shared Services Key Benchmarks: HRSSOs in Existence for Less than Five Years

HR Shared Services Key Benchmarks: HRSSOs in Existence for More than Five Years