HR Shared Services Key Benchmarks: 10,000 - 50,000 FTEs

In the first half of 2023, APQC and ScottMadden completed the eighth cycle of their HR Shared Services Benchmarking study. This table highlights key performance indicators (KPIs) for HR shared services organizations collected from this cycle, primarily in the US and Canada, with 10,000 - 50,000 FTEs.  KPIs included relate to HRSSO:

• cost effectiveness,
• process efficiency, and
• staff productivity.