Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Visualizing a Path to Success at The Poirier Group
When managing an enterprise or business process transformation, sometimes the quickest path to helping people envision what is possible and change key behaviors is to provide…
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Ernslaw One Limited needed to overhaul its change management practices in order to support the execution and adoption of improvements across the enterprise.APQC interviewed…
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The Covid-19 pandemic brought many changes in the way we all live and work, not the least of which was a move to off-site, remote, and hybrid work. As the world returns to a…
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Presentation Slides|
Managing Process Knowledge
APQC's Jeff Varney, Cindy Hubert, and Lynda Braksiek share valuable insights from the 2023 conference and the latest research into aligning processes and knowledge management…
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Presentation Slides|
2023 Pulse Check: Top KM Priorities & Predictions
Over the past few years, knowledge management (KM) has undergone significant changes and is now driving innovative approaches to address pressing business needs. KM teams are…
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Presentation Slides|
Accessing Knowledge and Facilitating Data-Driven Decisions Using Microsoft Power Platform
Data is useless if no one can find it. So how can organizations ensure the right data is easily accessible when staff needs it most? For intellectual property law firm, Fish…
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Presentation Slides|
When Learning, KM, and Engineering Join Forces: Solving Problems the Smart Way
Global energy leader TechnipFMC faced a significant challenge as it sought to implement a new engineering process and make it stick among a group of 5,000 engineers. In…
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Presentation Slides|
Building for the Knowledge Management Archetypes at Your Company
When conceptualizing and building a knowledge management program at your organization, one of the things you should do first is understand the different types of…
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Presentation Slides|
How Novartis Created Their Knowledge Management Strategy
Recently, knowledge management has been elevated to a global level at Novartis. They have secured executive-level sponsorship from the highest levels of senior management and…
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Presentation Slides|
Knowledge NOW: Assembling the Pieces of an Effective Knowledge Services Program
KM teams should always be equipped with a strong business case for the value of their work—and be ready to shift their priorities on a dime in response to change. Suzan…
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Presentation Slides|
When Can a Project Ride on Its Own? My Bike Analogy
In thinking about how to organize and hand off continuous improvement initiatives, Land O’Lakes presenter Gabriella Corradi (Animal Nutrition Training Manager) realized…
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Presentation Slides|
Enabling Transformation through KM: Beginning the Journey
Jason Drake, Director of Innovation Enablement at Tate & Lyle, a global supplier of food and beverage ingredients to industrial markets, discusses the beginning of…
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Presentation Slides|
Big Thinkers, Big Ideas: Turning Chaos Into Opportunity
APQC’s 2023 conference concluded with remarks from keynote speaker Dr. Shimi Kang (Psychiatrist and Author), Lynda Braksiek (Principal Research Lead, APQC), and speaker…
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Presentation Slides|
Embedding Process Management into the Pratt & Whitney Operations Knowledge Management Framework
When the operational excellence team at Pratt & Whitney decided to improve their operating systems, they wanted to ensure integration with their KM framework. CJ Nusom…
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Presentation Slides|
Ensuring Knowledge Continuity During Employee Transitions
Susan Snyder and Michael Bell share how NASA has created tools and processes to capture mission-critical expertise and promote the importance of knowledge sharing. This is…
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