Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Managing Project Knowledge
To help project management teams and offices build the right KM capabilities, APQC conducted research in 2016-2017 exploring the intersection of knowledge and project…
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Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
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This blinded case study focuses on a consumer goods company and explores the following: Why the organization adopted the PCF without any customizations or adaptations …
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Strategic Planning and Organizational Agility
APQC conducted a survey in March of 2021 to explore strategic planning practices and identify the key characteristics that drive organizational agility. The items in this…
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In 2021, APQC interviewed Atmos Energy Corporation's Bronson Blodgett, Director of Business Processes and Change Management, to learn: Why Atmos Energy combines…
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How Process Programs Stack Up
APQC conducted a survey to understand business process management programs’ practices, strategies, and resources. The survey used APQC’s Seven Tenets of Process Management as…
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APQC interviewed Steven Slate, Senior Process Analyst, and Chris Yardley, Team Leader of Business and Process Analysis, about PNNL’s process management journey. Read this…
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APQC interviewed Peter Becker, program manager of client services support, about Pitney Bowes’ journey to consolidate its CRM platform instances across the organization.
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Intersection of Data, Process, and Knowledge Management
APQC conducted a survey to understand trends in data management programs, their governance, structures, practices and how they integrate with other programs within the…
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This is the collection of overviews for each session from APQC's 2020 Virtual Process and Performance Summit. Click here for the collection of the speakers’ presentation…
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This is the collection of recordings for each session from APQC's 2020 Virtual Process and Performance Summit. Click here for the collection of the speakers’ presentation…
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This is the collection of presentation slides for each session from APQC's 2020 Virtual Process and Performance Summit. Click here for the collection of session recordings or…
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Tools & Templates|
Lean Technique: A3 Problem Solving Template
A-3 is a step-by-step template for applying plan-do-check-act, also known as PDCA or the Deming cycle. The name comes from the standard international paper size A-3, which is…
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Collins Aerospace needed to simplify its approach to prioritizing processes and developed purposeful training and communication for leaders and employees to create increased…