Establishing a Center of Gravity for Transformation at Pitney Bowes

Published On:
December 15, 2020
Authored By:
APQC
Public Content:
View Now

APQC interviewed Peter Becker, program manager of client services support, about Pitney Bowes’ journey to consolidate its CRM platform instances across the organization. 

Type:
Case Study
Topics:
Process and Performance Management, Process Improvement

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