Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Collections|
Excellence in Knowledge Management 2023
In 2023, APQC recognized eight organizations as recipients of its Excellence in Knowledge Management program (EiKM). This recognition was based on evaluating their KM…
-
Collections|
Over the Years: Excellence in KM
Since 2019, APQC has recognized outstanding KM organizations through the Excellence in Knowledge Management program (EiKM). Organizations are evaluated based on their…
-
Collections|
Benchmarking Basics
This collection contains the main items you will need to start a benchmarking initiative, including templates, tools, a glossary, APQC's Process Classification Framework,…
-
Collections|
Now in the Resource Library
This collection contains a set of presentations that guides users to APQC's newest content. This collection is a great starting point if you are new to the Resource Library …
-
This collection contains APQC's Key Benchmarks at a Glance reports for several functions and processes. These documents feature key performance indicators (KPIs) and…
-
Collections|
Digital and Its Role in Process
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
-
Collections|
2024 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some webinars feature internal experts discussing APQC's research and findings. For…
-
Collections|
How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
-
Tools & Templates|
Now in the Resource Library: Process and Performance Management
This report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process management, benchmarking,…
-
Collections|
APQC's Interactive Tune-Up Diagnostics
This collection features diagnostic tools with hand picked key metrics in financial management, human capital management, supply chain planning, and information technology …
-
Tools & Templates|
Benchmarking Scope Document Template
This scoping template can be used as organizations scope a project and record their plan for benchmarking. It complements APQC's article Scoping a Benchmarking Study.The …
-
Collections|
2024 Operational KPI Priorities & Challenges
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
-
Tools & Templates|
Benchmarking: Quick Reference Guide
This guide provides a brief overview of APQC’s benchmarking methodology, tools, resources, and templates.
-
Tools & Templates|
APQC's Process Audit Template
Process audits help organizations to evaluate the health of a specific process or process group. Organizations looking to evaluate the maturity of their entire process…
-
Collections|
APQC's Process Excellence Assets
This is a collection of APQC's process excellence assets, that work together to empower process professionals and their organizations.