Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Sharing Responsibility for DEI
In this article, APQC reviews sharing responsibility as one building block of an effective diversity, equity, and inclusion (DEI) program. Sharing responsibility means making…
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Developing Capabilities for DEI
In this article, APQC reviews developing capabilities as one building block of an effective diversity, equity, and inclusion (DEI) program. Developing capabilities for DEI…
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Changing Behavior for DEI
In this article, APQC reviews changing behavior as one building block of an effective diversity, equity, and inclusion (DEI) program. Effective and sustainable DEI programs…
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In this article, APQC draws from the findings of its Future of Finance Talent study to highlight the importance of collaboration between HR and the Finance function for…
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In this article, APQC draws from the findings of its Future of Finance Talent study to discuss the skills that organizations find most valuable in finance talent. In a…
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In this article, APQC presents cross-industry data on the number of vacation days per year per employee that organizations offer and provides guidance for how you can build a…
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Optimizing HR Administration Headcount
When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. But headcount reductions can easily…
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In this article, APQC reviews cross-industry data on the percentage of positions filled by internal candidates, provides benchmarking guidance to help you better assess your…
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HR Shared Services Best Practices
This article presents practices that help HR shared services organizations improve performance in terms of cost savings, efficiency, productivity, and effectiveness. Use this…
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Core Skillsets for Process Management
As more organizations recognize the value of process, the demand for qualified process management professionals will continue to grow. However, finding, evaluating, and…
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Every organization is going to experience at least some voluntary turnover from new employees, and the reasons why it happens are not always within an organization’s control…
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When organizations are looking to cut costs and improve margins, headcount is often one of the first places that leaders scrutinize. When it comes to IT, however,…
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Human Capital Management Best Practices
For anyone hoping to drive improvements in the Human Capital Management (HCM), APQC’s Process Classification Framework® (PCF) is an essential tool. The PCF provides a common…
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HR Strategy and Planning Best Practices
Organizations that invest more time upfront in setting HR strategy and plans position themselves to proactively and accurately meet business needs. This article highlights…
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Talent Acquisition Best Practices
Recruiting functions are charged with reducing time and cost to hire while maintaining or increasing the quality of hires. Understanding talent acquisition best practices is…
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